Student feedback is vital for the improvement of Florida State University. FSU offers various formal processes for student Reported Complaints and Appeals. Students have the option to resolve conflicts informally, such as through direct contact with those involved. However, students also have the right to initiate a formal Reported Complaint or Appeal process, which typically recommends trying to resolve the issue at the source of the conflict first. Ultimately, students have the autonomy to choose whether to attempt to resolve a conflict formally or informally.
The following table provides information about academic, non-academic, and other formal student Reported Complaints and Appeals processes. For each Reported Complaint/Appeal type in the table below, a designated Resolution Authority will aggregate and submit student Reported Complaints and Appeals to the Student Ombuds Office, consistent with the University's Policy on Student Reported Complaints and Appeals.
Resources related to the Policy on Student Reported Complaints and Appeals are included below:
- Policy 3-19 Student Reported Complaints and Appeals
- Policy 3-19 Student Reported Complaints & Appeals Resource Document
- Policy 3-19 Resolution Authorities
| Type of Student Reported Complaint | Resolution Authority (e.g., Office Responsible for Processing the Reported Complaint) | Published Location of the Reported Complaint Process |
|---|---|---|
| Alleged FERPA Violation Note: Limited to Reported Complaints submitted by students alleging their individual FERPA rights have been violated. |
University Registrar | Make a Report of a Possible FERPA Violation |
| Alleged Violation of the Americans with Disabilities Act by Faculty, Staff, or Visitors | Office of Human Resources | Make a Report of a Possible ADA Violation |
| Alleged Title IX Violation Pertaining to Faculty, Staff, or Department | Office of Human Resources | Make a Report of a Possible Title IX Violation |
| Alleged Discrimination or Retaliation by Faculty, Staff, or Department | Office of Human Resources | Make a Report of Possible Discrimination or Retaliation |
| Type of Student Appeal | Resolution Authority (e.g., Office Responsible for Processing the Appeal) | Published Location of the Appeal Process |
|---|---|---|
| Grade Appeal | Academic Dean's Office or Designee | General University Grade Appeals System FAMU-FSU College of Engineering Grade Appeals System College of Law Grade Appeals System - JD Students College of Law Grade Appeals System - JM Students College of Law Grade Appeals System - LLM Students College of Medicine Grade Appeals System (Medical Student Handbook - Pg. 40) |
| Academic Honor Policy Appeal | Office of Faculty Development and Advancement | General University Academic Honor Policy College of Law Student Conduct Code - JD Students College of Law Student Conduct Code - JM Students College of Law Student Conduct Code - LLM Students College of Medicine Academic Honor Policy (Medical Student Handbook - Pg. 29) Note: See your decision letter for appeal options or review the policies listed in this section. |
| General Academic Appeals for Student Grievances | Academic Dean's Office or Designee | General University Academic Appeals FAMU-FSU Engineering Academic Appeals College of Law Academic Appeals - JD Students College of Medicine - SEPC Committee Appeals (Medical Student Handbook - Pg. 45) College of Medicine - SPC Committee Appeals (School of Physician Assistant Practice Student Handbook - Pg. 43-44) |
| Residency for Tuition Purposes Appeal | Office of Admissions | Appeal a Residency Determination |
| Medical/Mental Health Course Drop & Term/Semester Withdrawal Appeal | University Health Services | Medical/Mental Health Course Drops & Term/Semester Withdrawals Appeals |
| Personal Hardship Course Drop & Term/Semester Withdrawal Appeal | Academic Dean's Office | Personal Hardship Course Drop & Term/Semester Withdrawal Appeals |
| Student Conduct Appellate Process Appeal & University Housing Community Standards Appeal | Department of Student Conduct and Community Standards | Student Conduct Appellate Process Appeal University Housing Community Standards Appeal Note: See your decision letter for appeal options or review the policies listed in this section. |
| University Housing Note: Limited to Appeals of an Initially Denied Request to be Released from a Housing Contract | University Housing | Appeal the Initial Denial of a Request to be Released from a Housing Contract (See Section "IV Contract Cancellation or Release") |
| Tuition and Fees Appeal | University Registrar and Office of Student Finance | Tuition and Fees Appeal Options Appeal Types Include:
|
| Appeal for Partial Refunds/Release of Liability | FSU International Programs | Appeal Process for Partial Refunds/Release of Liability |
| Satisfactory Academic Progress Appeal | Office of Financial Aid | Satisfactory Academic Progress (SAP) Policy Appeals |
| Appeal the Initial Denial of any OAS-Related Accommodations Request | Office of Accessibility Services | Appeal an Accommodation Determination |
| Student Gov't - Elected or Appointed Officer Appeal of Disciplinary Action, Suspension, or Removal from Office | Department of Student Engagement | Appeal a Disciplinary Action, Suspension, or Removal from Office |
| First-Year Undergraduate Admissions Appeal | Office of Admissions | First-Year Undergraduate Admissions Appeal |
| Transfer Undergraduate Admissions Appeal | Office of Admissions | Transfer Undergraduate Admissions Appeal |
| Graduate Admissions Appeal | The Graduate School | Graduate Admissions Appeal |
| Judicial Committee Admissions Appeal Note: Includes appeals submitted by First-Year, Transfer, and Graduate Applicants. | Office of Admissions | Current Applicants should review their admissions decision letter for appeal options. |
Students may also share important information regarding incidents or concerning behavior happening in the Florida State University community by reporting an incident on report.fsu.edu.